Below are answers to questions we frequently receive from customers.
No, currently we only ship within the United States.
For orders up to 150 lbs, we offer ground shipping. For orders greater than 150 lbs, we offer freight shipping.
Please note that some products less than 151 pounds may not qualify for ground shipping due to dimensional requirements. Products that do not meet the requirements for ground shipping can only be shipped via freight.
All orders are considered custom with a no return policy. Once an order is shipped and delivered it cannot be returned.
Yes, orders can be cancelled if it has not entered production. To cancel an order please contact us via email or phone.
The estimated processing time for 1-5 items is 3-5 business days, 5-7 business days for 6-10 items, 7-10 business days for 11-19 items, and 10+ business days for 20+ items. Please note that these times are estimates, actual time may vary. Processing time refers to the time required to for an order to be processed and shipped. Processing time does not include transit time.
We offer local pickup as an option for customers located in the DC metro area. Please be aware of the transportation requirements for the items or quantity of items when choosing local pickup. A valid form of identification is required when picking up an order locally. See the Terms and Conditions for more information on our local pick up policy.
We support most major debit & credit cards such as Visa, MasterCard, American Express & Discover via Stripe. We are currently in the process of adding PayPal support.